Refund & Cancellation Policy

1. Free plan

The Starter plan is free — no billing and no cancellation needed. You may delete your account at any time.

2. Cancelling a paid plan

You can cancel Pro, Elite Talent, or Enterprise at any time from account settings at app.xtallo.com or by emailing hello@xtallo.com. Cancellation takes effect at the end of the current billing period; you keep paid features until then. We charge no cancellation fee.

3. Refund eligibility

• First purchase, 7-day window — full refund if you’re unsatisfied within 7 days of your first paid subscription.
• Duplicate/erroneous charges — refunded in full once confirmed.
• Renewals — refundable if requested within 7 days of the renewal date and the plan hasn’t been materially used in that period.
• Annual plans — after the 7-day window, a pro-rated refund of unused full months, less any annual-billing discount already applied.

4. Non-refundable items

Completed one-time services (e.g., an expedited HR verification already performed) and charges older than the windows above are non-refundable, except where required by law.

5. How to request a refund

Email hello@xtallo.com from your registered email with your account email, transaction reference, and reason. We respond within 2 business days.

6. Processing time

Approved refunds are issued to the original payment method within 7–10 business days. Bank/processor posting times may vary.

7. Consumer rights

Nothing here limits your rights under the Consumer Protection Act, 2019 or other applicable law. Escalations: Grievance Officer.