Legal · updated 11 September 2026

Terms of service

Draft. This reflects how the product works and is written to be accurate, but it has not yet been reviewed by counsel for the jurisdictions we sell in. Until it has, treat it as a description of our practice rather than a contract term.

These terms are between you and XDQ Labs Private Limited, Spaze iTech Park, Gurugram, Haryana, India (“we”) and govern your use of Xtallo.

What Xtallo is

Software that places and answers phone calls using an AI voice, on your behalf, through a telephony carrier account you control. It is not a telephony carrier, not a call centre, and not legal advice about who you may call.

Your responsibilities

Lawful basis. You are responsible for having the right to call every number you upload or connect, under the law where you are and where the person you are calling is. We ask you to declare the basis when a list enters and we will refuse numbers that lack one, but the declaration is yours and so is the liability.
No purchased, scraped or rented lists for automated calling. Signing off a list confirms this.
Disclosure stays on. Every talent opens by saying it is an AI and that the call is recorded. You may not remove, delay or obscure this, and you may not configure a talent to claim to be human.
No impersonation. You may not name a talent after, or give it the voice of, a real person without that person’s written consent.
Do-not-call requests are final. You may not re-add a number that asked not to be called.
Prohibited uses are listed in the acceptable use policy. Debt collection is permitted only within the rules that apply to you; harassment, threats and calls outside legal hours are not.

What we do

Score every call on six checks and show you the result, with the transcript.
Refuse to dial numbers that fail the consent check, outside legal calling hours, past the attempt cap, or while calling is stopped.
Stop a talent automatically if it fails to disclose it is an AI or fails to honour a do-not-call request more than once in twenty calls, and tell you why.
Stop calling for a workspace, or for everyone, if we believe calls are causing harm or breaking the law. We will tell you the reason and calls already connected will finish.

Billing

Plans are monthly, in advance, in the currency shown for your region. Minutes included are per calendar month and do not roll over. Extra minutes and extra talents are billed at the published rate.
Telephony is billed by your carrier on your own account. We do not resell it and are not responsible for its charges.
You may cancel from the billing screen at any time; calling stops at the end of the period. Your talents, pitches and every transcript remain and are not deleted on cancellation.
Refunds: the free tier exists so you can hear it before you pay. We refund a first month in full if the product did not work as described; otherwise plans are non-refundable.

Suspension

We may suspend calling, or an account, for breach of these terms, a credible complaint from somebody who was called, a request from a carrier or regulator, or non-payment. We will say why. Data is not deleted on suspension.

Liability

To the extent the law allows, our liability to you for any claim is limited to the fees you paid us in the twelve months before the claim. We are not liable for the content of calls you configured, for numbers you should not have called, or for charges from your carrier. Nothing here limits liability that cannot be limited by law.

Changes and law

We will give thirty days’ notice of changes that reduce your rights. These terms are governed by the laws of India and the courts of Gurugram, Haryana, except where the law of your country gives you rights that cannot be waived.

Contact

legal@xtallo.com · XDQ Labs Private Limited, Spaze iTech Park, Gurugram, Haryana, India.